Managed Services Provider.
Within Managed Services, there are two main approaches: the typical Break/Fix approach, which is primarily reactive and includes features like Helpdesk & Server Support; or our proactive approach, which is 10 times more detailed than the Break/Fix approach and guarantees that problems are addressed before they affect your operations.
Professional Services Automation (PSA
A Professional Services Automation can work as a central hub from which we can have a glance overall all information about our client’s processes, assets and inventory, and more; in other words, it is the customer management portal.
Proactive Monitoring
any issues and deal with them
instead of dealing with the consequences. The system will alert you through email and/or by a call.
Network & Security Assessment
A thorough assessment of your network and security, including traffic flows, security design principles, firewall and backup status, to create a comprehensive understanding of your environment and so that we can design solutions that cover your needs based on the IT best practices.
Business Continuity Plan
Our Business Continuity Plans provide comprehensive protection against downtime scenarios with tailored solutions that minimize any negative effects on your business, going above and beyond basic backup.
Ticket System (Reporting)
allowing easy ticket submission
and conversion into executive reports for upper management
Professional Documentation
While documentation of processes and their details goes without saying, many Managed Services providers take it lightly. At KaiZen365, we do it in a manner that includes all network details, even those that may seem irrelevant. We always update it to ensure efficiency and know that it is owned by our clients and that we should deliver it to them once the contract ends.
Vendors Management
, bid analysis, license management,
and more.
Projects Implementation
Our team will assist you with any IT project using our experience, including Exchange migration, server upgrades, Office 365 migration, P2V projects, and so forth, which we cover completely and without additional charge whereas your IT expansion plan and evolution will be included in our Managed Services.
Outsourcing Engineer
Our Team is Your Team, KAIZEN365 takes IT outsourcing to the next level by offering personalized, on-site support through local IT engineers who establish a dedicated relationship with your organization. Our engineers will come to your office and provide the necessary support, and remote support is also available as needed.
Managing the Backup
Successfully backing up your data isn't the only task; we offer to handle all backup-related challenges in daily bases, such as monitoring the backup, storage and size issues, licensing, upgrading the backup solution, offsite\Cloud backup, replication D2D, the restoration process for files and much more so you can get rid of the data backup nightmares.